PVAO HOTLINES

ClAIMS DIVISION

Claims Processing Section
Acceptance and Processing of BenefitApplications such as OLD AGE, DEATH/ SURVIVORSHIP, and DISABILITY pensions Tel No.(+632) 912-4760 Customer Care Officer: Ms. Connie de Castro
Appeals & Review Section
Processing of appeals on denied/disapproved claims and resumption of suspended pension Tel No.(+632) 912-4760; 911-6001 local 5585 Customer Care Officer: Ms. Virginia Marcelo
Accrued/Posthumous Claims Processing Section
Processing of accrued/posthumous pension claims of compulsary/legal heirs of deceased veterans Tel No.(+632) 912-4760 Customer Care Officer: Ms. Tess Decara
Non-Pension Claims Processing Section
Processing of Educational Benefits and Veterans Hospitalization Program (VHP) Tel No. (+632) 352-8510;  911-6001 local 5596 Customer Care Officer: Ms. Donna Ayala
Records Control and Communication Section
Adjudication (approval/disapproval) of pension claims Tel No. (+632) 912-4760 Customer Care Officer: Mr. Mark Angelo Dante Palattao
Field Service Office Management
  Tel No. 912-2175  

FINANCE DIVISION

Benefits Payment Section
  • Payment of regular pensions: OLD AGE, DEATH/SURVIVORSHIP, DISABILITY, and TOTAL ADMINISTRATIVE DISABILITY
  • Payment of non-pension benefits: EDUCATIONAL BENEFITS, BURIAL ASSISTANCE, etc.
  • Payment of prior year arrearages/backpay for regular pensions
  • Payment of current years arrears (suspended pensions)
  • Information on Accrued/Posthumous Pension Claims
Tel No. (+632) 709-4192 Customer Care Officer: Ms. Grace N Isidro
Bank Remittance Section
  • Notice of Approval (NOA)
  • Posting of Bank Account for Direct Remittance
  • Updating of Accounts/ Blocked Accounts/ Lifting Order on Suspended Pensions
  • Letter of Refund
  • Other Queries regarding PVAO Servicing Banks/ Financial Institutions
Tel No. (+632) 709-3861 Customer Care Officer: Ms. Grace Palattao
Cashier Section
Tel No. 911-6001 local 5581

VETERANS RECORDS & MANAGEMENT DIVISION

Pensioners' ID System Office
Processing and issuance of the PVAO lifetime Identification Card as well as the replacement of such card when lost for (a) valid reason/s Tel No. (+632) 376-4106 Customer Care Officer: Ms. Madel Magtangob
Validation Section
Monitoring and updating of pensioner's status; receipt and processing of Pensioner's requirements from pensioners (either from walk-in claimants, e-mail senders, post-office, and courier); processing of resumption of stopped pensions Tel No. (+632) 912-4863; 911-6001 local 5406 Customer Care Officer: Ms. Marina P. Barrientos
Records Section
Processing and issuance of Certification to PVAO pensioners; facilitates retrieval of records of veterans/pensioners for processing of derivative benefits Tel No. (+632) 376-4106; 911-6001 local 5565 (VRMD Annex) Customer Care Officer: Ms. Lewina Dumelod

OTHERS

EMAIL
PVAO inquiries thru email support@pvao.mil.ph
Send your PUF at vrmd@pvao.mil.ph
Please report unanswered phone lines to:
OFFICE OF THE ADMINISTRATOR Tel No. (632) 912-4526/ 911-6001 local no. 5567 or
PUBLIC AFFAIRS SECTION at Tel No. (+632) 912-4728/ 911-6001 local no.5561
"i-Text si Administrator" SMS Service Type PVAO(space)Phone Number(space)Date & Time(space)Name of Complainant(space)(message) and send to 2920(2.50/message)
Or post a message for us on FACEBOOK www.facebook.com/pvao1

COMMISSION ON AUDIT
Tel No. 912-4878; 911-6001 local 5557/5558
OFFICE OF THE OMBUDSMAN
Tel No. 913-8306; 911-6001 local 5559
PLANNING AND MANAGEMENT DIVISION
Accounting Section Tel No. 912-5232; 911-6001 local 5587
Audit Section Tel No. 912-2150; 911-6001 local 5588
Budget Section Tel No. 912-2533; 911-6001 local 5586
PVAO MAINTENANCE
Tel No. 911-6001 local 5569
PVAO CONFERENCE ROOM
Tel No. 911-6001 local 5476
PEFTOK
Tel No. 843-9557; 843-9510
NRD-OFFICE OF THE ADJUTANT GENERAL
Tel No. 911-6001 local 6938





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